Frequently Asked Questions
Order
How can I track my order?
You can track the progress of your order by logging into your account in the "Login" section (at the top right of the site).
You can also view your order details and track your package by clicking on the link in the email you received when your order was shipped.
How to log in to your account?
Click "Login" at the top right of the website and log in or create an account.
If you have forgotten your password, don't panic, go to "Login" at the top right of the website and click forgot password. An email will be sent to you to reset your password!
Payment
What are the different payment methods?
You can pay using a VISA, Mastercard, or American Express card, or with PayPal and Apple Pay.
Is the payment secure?
Yes, your information is encrypted to ensure secure browsing on the website. Our SSL (https) certificate guarantees protected transactions.
Delivery
Where do you ship the products from?
Our offices are located in Nantes (44) and we maintain a permanent stock, allowing us to ensure fast deliveries.
Do you ship internationally?
We mainly ship to France, but we can also deliver our products anywhere in the world.
What are the shipping times for your products?
We process and ship your order within 2 to 4 business days.
Do you provide order tracking?
Yes, as soon as your order has shipped, you will receive an email containing your tracking number.
Please note that there may be a slight delay before the tracking information becomes available. If it does not appear immediately, please try again a little later.
What should I do if I’m not there to receive my order?
If you are not there to receive your order, it will be deposited in your mailbox. If the package is too large, a delivery notice will be left.